TATOC Conference 2015

We are expecting another record breaking year in 2017 with representatives from TATOC member resorts, individual members and industry professionals working together to discuss the challenges and opportunities of the day. Please note there is no joint TATOC and RDO seminar this year.

The TATOC annual general meeting (AGM) will take place on Friday, March 3. Further information on the TATOC AGM will be made available in due course.

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Merlin Software for Vacation Ownership

Merlin Software for Vacation OwnershipMerlin Software for Vacation Ownership, TATOC affiliate and the leading provider of cloud-based software for the timeshare industry, has completed the installation of its Merlin Software for HOA Resorts at 4 Seasons at Desert Breezes in Palm Desert, California.

The mature 21-unit resort, which is managed on behalf of the owners by Gold Coast Enterprises, had been operating without timeshare-specific software in place, making it difficult for the management company to handle owner and guest reservations.

The timeshare product is a quarter share ownership with fixed weeks with a rental programme for owners and HOA-managed stock.

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Worldwide vacation exchange provider DAE has opened a new service centre in Portugal, expanding the company’s footprint in Europe. 

“We’ve seen strong demand for our award-winning exchange product developing in this region of Europe,” said Oliver Green, Managing Director of DAE Europe. “Our Portuguese membership base has increased by 300% in the last two years, so providing a local centre to service this growing demand was a logical step.

“It’s important to DAE that all members receive the highest levels of customer service and now these members can speak to us in their own language and transact in their own currency.

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BuyaTimeshare.com donates at Thanksgiving

Buyatimeshare.com helps at ThanksgivingEmployees from timeshare re-sale advertising company and TATOC affiliate BuyaTimeshare.com donated over 400 pounds of food to the holiday food bank for Tampa-based Metropolitan Ministries.

Each year, company employees organise their annual food drive to support the work of the non-profit group, whose outreach efforts helped over 17,000 families in 2014 during the holidays.

“Our employees get together each year and decide to donate food to this very worthwhile group, and I’m so pleased to see them give back to our community,” BuyaTimeshare.com CEO Wesley Kogelman said.

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As well as getting to grips with the major tourist sights when on holiday, sometimes it’s even more rewarding to have some insider information from locals about their own ‘must sees’. With this in mind, Pat May, DAE’s Business development Manager for Spain, the Canaries and Portugal and long-time Tenerife resident suggests the following:


  1. Whales and dolphin watching - Take one of the many boat trips to view these wonderful creatures in their natural habitat.
  1. Visit Masca, a truly breath taking and picturesque part of the island with spectacular scenery.
  2. Siam Park -The Water Kingdom. Voted the worlds no 1 water theme park, fun for all the family where you can enjoy the rides or relax on their man made beach with waves.
  3. Seeing the sights on foot. There are many walking routes for the beginner or for the more intrepid walker on Tenerife and many guides or websites to help you choose.
  4. Enjoy the food of Tenerife. The Island of Eternal Spring
  5. Santa Cruz, the capitol of the island is easy accessible by bus and great for shopping or sightseeing on one of the open top tour buses.
  6. La Laguna, this UNESCO Heritage Site is steeped in history and Tenerife’s second most important city where you can find a wide variety of delicious tapas bars and restaurants.
  7. Teide National Park - Tenerife’s most visible landmark and a must see for all visitors. You can also book to go up in the cable car. It’s also fabulous to see Teide by Night if you can get the opportunity.
  8. The Siam Shopping Mall. Newly opened this year with easily accessible transport links from the main tourist areas you can find a selection of very impressive shops and children are catered for with a huge play area.
  9. Sporting activities - The island is a favourite place for athletes due to its temperate climate and high altitude natural training grounds. So you can cycle, walk, play golf, go scuba diving or windsurfing in many areas

5 top local tips from Pat


  1. The harbour of La Caleta, Adeje. A lovely place to sit by the sea front and watch the local fishermen bring in their catch or try a local fresh fish restaurant. A popular choice is La Masia .
  2. The Barranco del Infierno, known as Hell’s Ravine is a popular trail through the ravine to the highest waterfall in Tenerife. Limited to only 300 people a day to help preserve the environment, booking is essential so make reservations on barrancodelinfierno.es.
  3. Tagana, one of the oldest villages in Tenerife. The road there is not for the feint hearted but the reward for the effort is a peaceful village descending down the slopes of the forests of the Anaga mountains down to the Atlantic ocean with a stunning beach and some great walking trails.
  4. Puerto de la Cruz is not known for its beaches but Playa del Socorro will surprise you with its black volcanic sand and clear waters. The access is by stair way but all conveniences are there including a small beach bar.
  5. Markets –there are a variety of markets dotted all over the island with huge markets on Tuesday, Thursday, Saturday and Sunday. If you fancy a more exotic type then visit the market of La Señora de Africa in the capital Santa Cruz.

View www.tenerife.es for more details

View www.titsa.com and see the new bus routes to connect you around the island

Travel and Leisure timeshare resales

Travel and Leisure Group move officesTravel and Leisure Group—Europe’s oldest and most well-established timeshare resellers—have announced their completed move to new premises in Sudbury town centre.

Having traded from 47-48 Ballingdon Street on the town outskirts for nearly twenty years, managing director Maria Mills-Farinas felt that it was time for a move.

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The Santa Cruz Provincial High Court has dismissed an appeal filed by a private prosecutor declaring the case closed as “there are no indications that any criminal offence has been committed”.

This judgment came after the original criminal case was too dismissed in the Criminal Court of Arona with the court stating that “no dishonesty had taken place” and that it was “difficult to consider that it is a criminal illegality when it is not even considered a civil illegality”.

The judgment went on to say that “the reports submitted by Silverpoint and the Public Prosecutor’s Office are totally correct in all of their assumptions to which they also relate”.

This decision is final and as such the closing and filing of the case is definitive

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RCI Platinum Plus

RCI Platinum PlusThe new RCI Platinum membership has been launched and brings more benefits than ever to RCI members.

The programme is a higher tier of RCI membership that brings many lifestyle enhancements to members which can be enjoyed at home and abroad.

Among the new ways RCI members can now get greater value from their timeshare ownership through RCI Platinum membership are the ability to upgrade units and request a resort change in the destination area up to three days before check-in; for Weeks members – the automatic restoration of full Trading Power, free of charge, for Weeks deposited up to six months in advance of the departure date; for Points members – the opportunity to extend the life of their Points for two years for the price of a one year extension, plus free Points transfers to another eligible RCI Points member’s account to combine and boost the exchange value of those Points.

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Leaving the EU

Exit from Europe could threaten flights and safetyBrexit - if Britain left the European Union - could see the end of cheap flights and a threat to travellers' safety, claim travel industry leaders.

EasyJet boss Carolyn McCall said how much people pay for their holiday really depends on how much influence Britain has in the EU.

She added that if Britain leaves the EU, cheap flights could be a thing of the past and flying could return to the days when it was 'reserved for the elite'.

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Timeshare scam

Timeshare scamThe Exeter Express and Echo has reported that a timeshare salesman has been ordered to repay £30,000 under the proceeds of crime act.

Neil Mendoza and his colleague Michael Girvin targeted customers by claiming to be freeing timeshare owners of huge financial obligations.

They both received suspended sentences at Exeter Crown Court last year and ordered to do 200 hours of unpaid community work after being found guilty of three offences of unfair trading. Over the past 20 months their finances have been examined by police financial investigators.


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Dial An Exchange

DAE Dial An Exchange Timeshare exchange company Dial An Exchange (DAE) has swept the pool at the 2016 Perspective Magazine Awards, taking out top honours at the GNEX Conference in New Orleans.

DAE was awarded the Best Overall Company (less than 250 employees) for the third year running, and Best Customer Service for the sixth year in a row, as well as Best Marketing Campaign and Best Online Media.

The awards were accepted by DAE CEO, Francis Taylor, on Thursday night at the Gala Awards Ceremony, which was part of the DAE Masquerade Wrap Party at the GNEX Conference.

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Disney Vacation ClubDisney Vacation Club has unveiled plans for a new project at Disney’s Wilderness Lodge, located on Bay Lake at Walt Disney World Resort.

The project at Disney’s Wilderness Lodge, when completed, will be the 14th Disney Vacation Club development and the second at Disney’s Wilderness Lodge. Current plans call for the resort to feature deluxe accommodations, including waterfront cabins.

In addition to the Disney Vacation Club project, other guest areas within Disney’s Wilderness Lodge are scheduled to undergo substantial enhancements and refurbishment, including new recreation and food and beverage options. More information and project details are set to be shared at a later date.

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Buyatimeshare.com timeshare resalesOnline timeshare resale and rental advertiser BuyaTimeshare.com celebrates 16 years in business this week with an online platform that continues to successfully connect timeshare sellers with buyers and renters.

In business since 2000, BuyaTimeshare.com specialises in bringing owners together with consumers seeking to vacation in some of the most luxurious and spacious vacation ownership accommodation in the world.

With over one million visitors annually coming to its platform in search of timeshare information and deals, consumers are recognising the increasing importance of credible resale sources according to BuyaTimeshare.com CEO Wesley Kogelman.

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KwikchexKwikChex, as part of the Timeshare Task Force initiative, recently challenged two testimonials on the Timeshare Solutions Ltd website, questioning whether they were genuine as they also appeared on another website for a different claims company (although under different customer names).

Although Timeshare Solutions Ltd initially said the similarities were down to the fact that the two companies operated in the same timeshare relinquishment industry, they later stated that they were not sure if they still held the testimonials because they were provided in 2014.

They did, however state that they still held contact details for the individuals who had given the testimonials.

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Merlin Software for HOA Resorts

Merlin Software for HOA ResortsMerlin Software for Vacation Ownership, the leading provider of cloud-based software for the timeshare industry and TATOC affiliate, has announced the installation of Merlin Software for HOA Resorts at Holiday Vacation Condominium, Cape Cod’s premier timeshare resort.
This is the second installation of the purpose-built software by a home association-run resort since its launch in autumn 2015.

Based in the heart of the Cape Cod area, Holiday Vacation Condominium comprises 48 timeshare apartments sold on a fixed unit/fixed week basis. The resort operates from week 13 through to week 47.

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RCI adds 26 new resort destinationsRCI added 26 new properties to its affiliate exchange network during the second quarter of 2015, raising its newly-affiliated property number to 58 through the first half of the year. The additions join a network of approximately 4,500 resorts across more than 100 countries.
“We continue to deliver on our promise to provide greater flexibility and choice to our 3.8 million RCI subscribing members by offering more travel options than any other exchange company in the world,” said Gordon Gurnik, president, RCI.

“Knowing that these resorts selected RCI to help enhance the vacation ownership experience they offer is very rewarding and a testament to the services we provide.”

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Ron Haylock Music Room dedication

Ron Haylock and Christel House musiciansNovember 11th 2015 was a very special day for Christel House charity in Cape Town, South Africa.

The charity’s founder and CEO, Christel DeHaan, was paying her annual visit and during a special assembly held for the school’s friends and donors, she was personally able to dedicate the Ron Haylock Music Room in tribute to him as a passionate lover of music and supporter of Christel House.

As well as academic accomplishments, the special assembly celebrated dance, drama and, of course, music.

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RCI affiliates 5 resorts in Japan

RCI adds Big Week Timeshare resorts in JapanHoliday exchange provider, RCI, recently welcomed five new properties in Japan to its exchange network through an affiliation with developer Tokyu Corporation.
“This is a very exciting affiliation for RCI, and we are thrilled to offer our members five high-quality resorts located in some of the most popular tourist destinations in Japan,” said Jonathan Mills, managing director of RCI Asia Pacific.

“Japan is a favourite destination with RCI members and we’re confident that these resorts will be very popular. They are great additions to the collection of top vacation destinations we offer. I look forward to a long and mutually beneficial relationship with Tokyu Corporation.”

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ARDA infographic on timeshare ownershipA new infographic from the American Resort Development Association (ARDA) shows that experiencing a timeshare vacation is about vacationing on your terms.

The graphic depicts the endless options of choosing when you want, where you want and how you want to vacation as the differentiating value of timeshare vacations.

According to research commissioned by the ARDA International Foundation over the past decade surveying owners why they value their timeshare, respondents consistently cite the flexibility of product types and global locations as a resounding benefit of ownership.

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James Guy visits CLC World resort

James Guy medal winning swimmers holidays at CLC World ResortWorld champion swimmer James Guy packed his swimming shorts and newly won medals for a sunshine holiday with his parents, CLC World members since 2007, on the Costa del Sol.

James, aged 19, became the first Briton to win the World 200m freestyle gold medal at the World Championships in Russia held in August. He also set a new UK record and collected a silver medal for the 400m freestyle, as well as anchoring the British 800m freestyle relay team which also won gold.

Proud parents Andy and Cathy, and 15-year-old brother Luke (all photographed with James), were to be found relaxing round the pool at one of CLC’s premier brand resorts: CLC Santa Cruz Suites, but James spent his time by the water’s edge taking time off from swimming!

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