Vicky Dubois SandyOwner committees are elected by their peers to represent the best interests of all owners and determine the club’s overall strategy. The sheer complexity of club operations, however, means a third party professional management company often becomes a valued ally in this.

To function at its most effective, this relationship has to be founded on excellent communication and close co-operation.

“We are actively involved in the day-to-day operations and management of the Club on behalf of the elected committee. We partake in committee meetings, disseminating information and following through on the agreed strategy as directed by the committee,” says Vicky Du Bois-Sandy, account manager at Resort Solutions.  

The management company supports committees by providing a raft of essential business services to include detailed fiscal and administrative support.

Owners who wish to be directly involved in the running of their resort are recommended to stand for election to the committee.

Sally Angel from The Osborne Club with Harry Taylor from TATOCSally Angel, sales consultant at The Osborne Club in Torquay for 30 years, shares her experiences at England’s oldest timeshare resort.

I didn’t believe in love at first sight until it happened. The moment I entered the main gates of Hesketh Crescent I was captivated by the most handsome Regency-style architecture in the Southwest.

I jumped at the opportunity to become a sales consultant. Not only was it England’s pioneering timeshare development, it was a retreat for the great Victorians Darwin, Brunel and Angela Burdett-Coutts.

The Victorians first used the term English Riviera to describe Torquay.

It remains a firm favourite with holidaymakers today and was recently voted the U.K.’s top seaside resort based on TripAdvisor reviews.

Our club members, exchange and rental guests agree. Last year, we proudly celebrated 35 years providing luxury holidays.

In the good old days, attracting prospective buyers was simple.

A small advertisement in a national newspaper always resulted in a wave of bookings in the adjacent Osborne Hotel and daily viewings from sunrise to sunset shared among a sales team.  

We were confident in our product from the start and even self-imposed a 14-day rescission period long before it became E.U. law.  

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Geoff Chapman at the TATOC RDO seminar 2 March 2015“The joint TATOC and RDO seminar was only meant to be for one year. But we’re back as there is still much to discuss.”

So said Harry Taylor, TATOC executive chairman, as he welcomed guests to the second joint industry and consumer event.

Geoff Chapman, TATOC director, set the scene with a summary of TATOC’s recent activities including its involvement in the review of the European timeshare directive. A report is expected later this year.

“We believe it will recommend a mix of amendments, better use of regulations and working with consumers and the industry.”

There has been considerable interest in exit strategies from consumers, media and government.

“Any strategy must be carefully managed with a clear policy, criteria and conditions. Of course the answer to exit is entrance, but we know it is not just that simple.”

Chapman told delegates how TATOC had been reported to the Citizens Advice Bureau. However, rather than damaging the relationship, it had been re-affirmed.

The TATOC team is also working with Trading Standards to achieve clarification on the current regulations in the European directive.

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All inclusive holidays - good for tourists not good for localsAccording to a survey by charity Tourism Concern of over 1,700 holidaymakers the majority (55 per cent) thought the shift towards all-inclusive holidays a negative development.

Almost 70 per cent of the 1,750 responders had been on an all-inclusive holiday. However, the majority believed that while tourists benefited from all-inclusive holidays, they thought local communities were made worse.

Nonetheless, 42 per cent of the survey sample is likely to go on an all-inclusive holiday in the next two years.

Mark Watson, executive director at Tourism Concern stated, “It is clear that, while there is continuing demand for the all-inclusive model, there is also an increasing awareness of the model’s negative impacts, even among those who enjoy the all-inclusive experience.”

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